Privacy Policy Lucy's Flowers
At Lucy’s Flowers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lucysflowers.com.au/ or use our services.
Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, billing and delivery address
- Flower arrangements, delivery instructions, gift messages, special requests
- Credit card details, PayPal information (processed securely via third-party payment gateways)
- Emails, phone call records, WhatsApp messages, and contact form submissions
- IP address, browser type, pages visited, time spent on pages (via cookies)
How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your flower orders
- To communicate with you about your order (confirmation, updates, delivery notifications)
- To provide customer support and answer your inquiries
- To send you marketing communications (only if you have opted in)
- To improve our website, services, and customer experience
- To comply with legal obligations
Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. This includes:
- Secure SSL encryption for website transactions
- Restricted access to personal information within our team
- Regular security reviews of our systems
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences and cart items
- Understand how you use our website
- Improve website performance and content
You can disable cookies through your browser settings, but this may affect website functionality.
Your Rights (Australian Privacy Principles)
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.